Shipping and Ordering FAQ

How much does shipping cost?
Shipping will be calculated on check-out depending on your address and what you order. For a general guide to shipping costs, please click here.

How do I know you received my order?
You will receive an automatic email saying we’re processing your order. If you haven’t received this, please email info@zoom-auction.com to check that your order went through.

I made an error with my shipping address. What should I do?
Please email info@zoom-auction.com immediately with the correct address.

How is my order shipped?
Orders are usually shipped with Royal Mail, using Signed For in the UK and International Tracked & Signed or International Tracked internationally. If you are based outside the UK, when you receive your tracking number you will be able to see Royal Mail’s partner courier in your country – if you have any problems with your delivery contacting the partner courier directly may be the quickest way to resolve them.
Posters are usually shipped in plain packing tubes, but may be flat-packed on larger orders.
If your order contains different types of product (e.g. a book and a poster) they may be shipped in separate packages.

When will my order ship?
Orders of books will usually ship within one week, but can take longer on occasion. ZOOM posters may take up to three weeks to dispatch, although most will be shipped sooner than this.

How do I know when my order has shipped?
When your order ships you will receive a notification email with tracking details.

When will my order be delivered?
Once your order is shipped (see above for timings), estimated delivery times are one to two working days in the UK, three to four working days for Europe and five to seven working days for the rest of the world. Please note that we are not usually able to give guaranteed delivery dates.

I haven’t received my order. What should I do?
If the estimated shipping time has passed and you haven’t received an email saying that your order has been shipped, please email us to let us know.

My order has shipped but hasn’t arrived by the estimated delivery date. What should I do?
Check your tracking number. This should show you where your order is. If it’s in your local area it should be delivered within the next few days. If you’re an international buyer and the order is still showing as in the UK, or if the tracking information hasn’t updated in a while, please email info@zoom-auction.com with your order number.

My order shipped but hasn’t moved for a while. What should I do?
If you’re an international buyer, your order may have been held up at customs. Usually items pass through customs in a few days, but occasionally they may be held for around two weeks. Unfortunately in these situations we’re not able to speed up the process. You can usually tell from the location on the tracking details if there has been a customs delay (e.g. if you are in the United States it may say that the package is being processed at ‘ISC Chicago’).
If your order has been held at customs for more than two weeks or if it seems to be delayed for a different reason, please email info@zoom-auction.com with your order number.

I think my order is lost. What should I do?
Please let us know. If there has been no tracking update for three weeks we can send you a replacement or issue a refund.

The tracking information says that there was an attempted delivery while I was away from home. How can I get my order?
The quickest way to resolve this is usually for you to contact the delivery company directly. If they need extra information about your address, or want to deliver at a time when you're in, you will be in a better position to help them than we are. 

My order has been damaged in transit. What should I do?
Please contact us as soon as you can with photos of the damage to the item and its packaging so we can arrange for a replacement.

How do I get a refund?
If your order hasn't shipped yet, please contact us immediately and we will give you a full refund.
If your order has already shipped, you will need to return the order to us to get the refund. We cannot refund postage costs if you change your mind about an order that has already shipped.
If your order is lost or damaged, please contact us on info@zoom-auction.com with details of your problem.

How can I contact you?
The best way to contact us is to email info@zoom-auction.com We will usually respond within 24 hours.